Clik here to view.
Hosted contact centre: stepping stone or end game?
By: Andrew Kingston, Head of Cloud Contact Hosted solutions Let me explain. Using a real customer example. A global Consumer goods company X&G. They have a board sponsored project to move the...
View ArticleClik here to view.
What does Kevin Costner know about Cloud Contact?
By: Andrew Kingston, Head of Cloud Contact Hosted solutions “If you build it, he will come” is the famous quote from the film ‘Field of Dreams’ starring Kevin Costner as an Iowa corn farmer who hears...
View ArticleClik here to view.
Meeting the demands of the mobile customer
By: Alex Noble, CRM Specialist, Cisco. Internet banking has allowed consumers to access their accounts, pay bills, keep an eye on their outgoings and manage their money in a way that suits their daily...
View ArticleClik here to view.
Experts or Simpletons?
What does Social Media and rising Importance of the Knowledge Base mean for the Contact Centre Agent of the Future? By: Richard Atherton, Head of Cloud Contact, BT Global Services Einstein stated that,...
View ArticleClik here to view.
Cloud contact centres: decreasing the distance between retailers and their...
By Richard Atherton, Head of Cloud Contact, BT Global Services In the retail world, the customer is king and if they don’t want to lose out to their competitors, retailers must provide services that...
View ArticleClik here to view.
Being ready for the unpredictable
By Andrew Kingston, Cloud Contact Hosted solutions Harold McMillan is famously credited with proclaiming “we have never had it so good”, which in today’s world post-economic collapse, does not feel too...
View Article
